Last Updated: October 28, 2026
Effective Date: October 28, 2026
This Privacy Policy describes the policies of iCare Medical Spa, located at 500 N Garfield Ave., Suite 201, Monterey Park, California 91754, United States, regarding the collection, use, and disclosure of information we collect when you use our website, https://www.icaremedspa.com (the “Service”).
By accessing or using our Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not access or use our Service.
1. Policy Updates
We may modify this Privacy Policy from time to time. Any revised version will be posted on our website with an updated revision date. Unless otherwise required by applicable law, changes will become effective upon posting. Your continued use of our Service after changes are posted constitutes acknowledgment of the revised Policy, to the extent permitted by applicable law.
We recommend reviewing this page periodically to stay informed about how we protect your information.
2. Information We Collect
We may collect and process the following personal information when you interact with our website, submit a form, request an appointment, or communicate with us:
- Name
- Email address
- Mobile phone number
- Information you provide through appointment requests, inquiries, feedback forms, or other communications with us
We collect only the information reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- Responding to questions, inquiries, and customer service requests
- Providing appointment confirmations, reminders, and scheduling updates
- Communicating about requested services and follow-up care
- Collecting customer feedback and testimonials, where appropriate consent has been obtained
- Sending marketing and promotional communications when permitted and when you have provided any required consent
- Managing and improving our website, services, and customer experience
- Maintaining business records and complying with applicable legal obligations
If we intend to use your information for a purpose not described in this Policy, we will obtain additional consent when required by applicable law.
4. SMS/Text Message Program
iCare Medical Spa may offer an SMS/text messaging program to communicate with patients and prospective patients who provide their mobile phone numbers and expressly opt in to receive text messages.
4.1 How to Opt In
Users may opt in to receive SMS/text messages through our website forms, appointment request forms, booking forms, or other designated communication channels that clearly disclose the SMS program and obtain the user’s consent.
Where applicable, users will be asked to actively indicate their consent through a designated checkbox or another clear affirmative action. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
By opting in, users agree to receive the categories of messages described in the applicable consent disclosure. Depending on the consent provided, these messages may include:
- Appointment confirmations and reminders
- Responses to inquiries and customer service updates
- Appointment scheduling or related notifications
- Customer feedback requests
- Marketing and promotional messages
Consent to receive marketing messages does not automatically constitute consent to receive other categories of messages, and vice versa, where separate consent is required.
4.2 Message Frequency
Message frequency varies depending on your interactions with iCare Medical Spa, appointment activity, and the SMS program you have selected.
You may receive occasional messages or recurring messages, depending on the purpose of the communication and the consent you have provided. Any specific message frequency or frequency limit will be disclosed in the applicable opt-in notice where required.
4.3 Message and Data Rates
Message and data rates may apply to text messages sent to you and received from you, depending on your mobile carrier and wireless plan.
iCare Medical Spa is not responsible for charges imposed by your mobile carrier.
4.4 How to Opt Out
You may opt out of receiving SMS messages at any time by replying STOP to a text message from us, where supported.
After you opt out, you will no longer receive messages from the applicable SMS program unless you provide consent again. You may receive a one-time confirmation message acknowledging your opt-out.
Opting out of promotional messages will not necessarily stop essential service-related communications that you have separately agreed to receive or that may otherwise be sent as permitted by applicable law.
You may also contact us at medspa@icaremdgroup.com or (626) 800-4160 for assistance with SMS communications.
4.5 Help and Support
For assistance with our SMS program, reply HELP to a text message where supported, or contact us using the email address or phone number listed in this Privacy Policy.
4.6 Privacy and Sharing of SMS Information
Mobile phone numbers, SMS consent records, and SMS opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers and messaging partners that help us operate, administer, and deliver our SMS program. These providers may process information only as necessary to perform services on our behalf and subject to applicable privacy requirements.
SMS consent and opt-in information will not be shared with third parties for their own marketing purposes.
5. Retention of Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, comply with applicable laws, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected. We may retain information for periods ranging from 90 days to two years or longer when required or permitted by law or when necessary for legitimate business purposes, such as recordkeeping, fraud prevention, or the enforcement of legal rights.
Anonymous or aggregated information that does not identify you directly or indirectly may be retained indefinitely.
6. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
- Request access to the personal information we maintain about you
- Request correction or deletion of your personal information
- Request a copy or transfer of your personal information, where applicable
- Restrict or object to certain processing of your personal information
- Withdraw consent previously provided for certain processing activities
- Opt out of marketing communications
- Submit a complaint to the appropriate privacy or data protection authority
To exercise applicable privacy rights, contact us at medspa@icaremdgroup.com. We will review and respond to requests in accordance with applicable law.
You may opt out of direct marketing communications by following the unsubscribe instructions included in our communications, replying STOP to SMS messages where supported, or contacting us directly.
Please note that withdrawing consent or requesting the deletion of certain information may affect our ability to provide services that depend on that information. We may retain information where legally required or otherwise permitted by applicable law.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to support website functionality, understand how visitors interact with our website, and improve the user experience.
For additional information about the cookies and tracking technologies we use and the choices available to you, please refer to our Cookie Policy.
8. Information Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security. You provide information through our Service at your own risk.
9. Grievance and Data Protection Contact
If you have questions, concerns, or complaints about how we collect, use, or process your personal information, please contact us using the details below.
iCare Medical Spa
500 N Garfield Ave., Suite 201
Monterey Park, CA 91754
United States
Email: medspa@icaremdgroup.com
Phone: (626) 800-4160
We will review and address your concerns in accordance with applicable law.